Front Desk Receptionist - Part Time

National Vision•St. Louis, MO

6h•Onsite

About The Position

America's Best, part of National Vision, is one of the largest optical retailers in the United States with over 1,000 stores. National Vision's mission is to make quality eye care and eyewear more affordable and accessible to everyone. As the primary point of contact, the Front Desk Receptionist is responsible for warmly greeting and welcoming customers upon their arrival. This role involves maintaining organized patient records, ensuring a smooth flow of patient schedules, and providing prompt, courteous service both over the phone and in person. The Receptionist plays a crucial role in the store's operations, helping to keep everything on track.

Requirements

Strong customer service skills required
Strong organizational skills required
High School Diploma or equivalent

Nice To Haves

Experience as a Receptionist, Front Office Representative or similar role preferred
0-2 years related experience or training preferred
Experience handling multiple phone lines preferred

Responsibilities

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.