Full Time Front Desk Receptionist
About The Position
ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say: I AM AN ALLY • I AM A FRIEND • I AM A GIVER Front Desk Receptionist – Full-Time (AM Shift) Touchmark on West Prospect is Appleton’s leading full-service senior living community, dedicated to enriching the lives of residents and their families through exceptional service, hospitality, and care. We are seeking a warm, professional, and dependable Front Desk Receptionist to be the welcoming face of our community. As the first point of contact, you will create a positive and lasting impression for residents, families, guests, and team members while ensuring the front desk operates smoothly and efficiently. Why You’ll Love This Role Be the first connection for everyone entering our community Build meaningful relationships with residents and families Work in a supportive, team-focused environment Play a key role in safety, communication, and daily operations This is more than a front desk role — it’s an opportunity to create meaningful first impressions and help make our community feel like home every day
Requirements
- High school diploma or equivalent
- At least one year of receptionist, concierge, or customer service experience
- Strong multitasking and organizational skills
- Professional, patient, and tactful communication style
- Ability to remain calm and composed in a busy environment
- Basic proficiency with Microsoft Office and office equipment
- Commitment to Touchmark values: excellence, teamwork, hospitality, integrity, and compassion
Responsibilities
- Greet and direct visitors, residents, and guests with professionalism and warmth
- Answer and route phone calls promptly and courteously
- Serve as a “go-to” resource for residents, families, and team members
- Monitor emergency call systems and respond appropriately
- Perform security-related tasks such as door checks and monitoring building access
- Assist with administrative tasks and communication across departments
- Maintain a clean, organized, and welcoming front desk area
Benefits
- Paid time off (including holidays)
- Health, dental, and vision insurance plans for employees and eligible dependents
- Education assistance
- Bonus and retirement plans
- Health care, dependent care, and commuter Flexible Spending Accounts
- On-Demand Pay allows you to access pay as you earn it
- Employee Assistance Program
- Supplemental insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
