Front Desk Receptionist

United Urology Group-posted 2 days ago
$18 - $20/Yr
Full-time • Entry Level
Rockville, MD
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At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more! Job Description: The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

  • To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
  • Schedule appointments and assist with scheduling any additional testing directed by the physician.
  • Ensure all required patient paperwork is compiled for that day’s appointments.
  • Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
  • Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
  • Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
  • Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
  • Reconcile payment batches at the end of every day and turn them in to the Site Manager.
  • Schedule follow-up procedures and coordinate any local ASC cases.
  • Assist patients with the completion of the Phreesia registration system.
  • As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.
  • Minimum High School Diploma or GED required.
  • Minimum of two (2) years of front office experience, preferably in a medical setting.
  • 1 - 2 years of customer service.
  • Knowledge, Competencies & Skills: Excellent customer service.
  • Attention to detail and willingness to learn.
  • Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
  • Strong communication skills, both verbal & written.
  • Proficient computer software and database skills.
  • Comfortable working in a fast-paced environment.
  • Very comfortable asking probing questions to patients.
  • Must demonstrate a caring, compassionate, and patient attitude.
  • Maintain HIPAA compliance.
  • Multitasking and proactive problem-solving.
  • Ability to type 40 Words Per Minute.
  • Travel: Ability to travel to other sites as necessary.
  • Able to sit, stand and or walk throughout the day.
  • Intermittently required to stoop, bend, speak, and listen.
  • Frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • tuition reimbursement
  • health insurance
  • dental insurance
  • vision insurance
  • corporate discounts
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