Customer Service Rep

Canyonlands Community Health Care•Safford, AZ

11h•Onsite

About The Position

Join our dedicated healthcare team as a Front Desk Receptionist, where you will play a vital role in delivering exceptional patient service and ensuring the smooth operation of our front office. This position offers an opportunity to work in a supportive environment committed to patient care and community health.

Requirements

High school diploma or equivalent required
Proven experience in a customer service or front desk role, preferably in a healthcare setting.
Excellent communication skills, both verbal and written, with a clear and professional demeanor.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks efficiently and remain calm under pressure.
Proficiency in using multi-line phone systems and electronic health record (EHR) or practice management software.
Demonstrated professionalism, confidentiality, and a compassionate attitude toward patients and their families.

Nice To Haves

additional administrative or healthcare-related training preferred.

Responsibilities

Greet patients and visitors in a professional, friendly, and hospitable manner, creating a welcoming environment.
Perform a variety of clerical duties related to daily front office operations, including updating and organizing patient information in charts.
Respond promptly and courteously to inquiries and requests from patients, caregivers, and staff.
Answer multiline telephones efficiently and professionally, directing calls as appropriate.
Maintain appointment scheduling through the Electronic Practice Management (EPM) system, ensuring accuracy and timeliness.
Assist with administrative tasks related to patient records, data entry, and other front desk responsibilities as needed.