Front Desk

Touchmark • Helena, MT

5d • $16 - $18

About The Position

At Touchmark, the ladies and gentlemen who serve in our communities don't just come to a job, they come to be part of something bigger - a mission focused on enriching people's lives. In the process of doing that, they grow, have fun, and develop lifelong skills. In a recent survey, 9 out of 10 team members said they have the opportunity to do what they do best every day. If you are looking for a place where you can build relationships, explore underused talents, and make a difference every day, apply now or come see us about joining our team. As the Night Shift Front Desk Receptionist, you will enrich lives each day by warmly welcoming and directing all incoming visitors and guests, as well as becoming a “go-to” person for residents, guests, and team members who have questions or need assistance. By remembering that everyone who walks through the door is potentially a prospective future resident or team member, you will have the opportunity every day to ensure that each visitor leaves with an extraordinary first impression of your community!

Requirements

• Have a commitment to Touchmark’s values (excellence, teamwork, hospitality, integrity, and compassion), as well as a desire to model these values and to encourage others to be allies, friends and givers
• Possess a high school diploma or equivalent Be excellent at handling multiple tasks simultaneously
• Be willing to handle such duties as answering the telephone in a prompt manner, monitoring emergency pendants and pull cords, and ensuring that the common areas near the front desk are clean
• Have a working knowledge of Microsoft Office applications and basic office equipment
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors

Responsibilities

• Answer and monitor phone lines and direct callers accordingly
• Exhibit high level of competency regarding Disaster Manual, including emergency systems, nurse calls, alarms and detection, sprinklers, water/gas mains locations, trouble alarms, etc.
• Escort emergency services personnel to location of emergency
• In the event that Assisted Living is unable to respond to a resident emergency, Security will be responsible for responding
• Responsible for performing security rounds, in which the entire expanse of the interior and exterior grounds of Waterford are covered
• Complete daily shift report prior to end of shift
• Communicate via email on all building and resident issues and concerns

Benefits

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• Employee Resource Program
• Supplemental insurance options

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees