Front Desk Receptionist - Immunology and Multiple Sclerosis

VIVO Infusion-posted 29 days ago
$2,000 - $2,500/Yr
Full-time • Entry Level
Onsite • Plymouth, MN
501-1,000 employees
Ambulatory Health Care Services
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Minnesota Center for Multiple Sclerosis and Midwest Immunology A Vivo Infusion CompanyMedical Practice Front Desk ReceptionistPlymouth MNWe are seeking a compassionate Front Desk Receptionist that needs moderate supervision performs a variety of clerical activities to support clinical operations in a neurology and immunology specialty medical practice Duties include but are not limited to providing customer service telephone management scheduling registration and copay collections We are looking for someone who is organized able to multi task take initiative and pay close attention to detail while remaining welcoming and positive Experience working in an immunology MS rheumatology infusions or oncology clinic a strong plus Compensation Range2000 2500HourBonus Plan Target 5 Annually Based on performancePrivate Equity for the Greater Good Company wide Employee Ownership Program Benefits OfferedMedical Dental Life and Vision InsuranceOption for HSA w employer contributionShort & long term disability401K with MatchPTO Accrual of 4 weeksyear for FTWellness Reimbursement ProgramEmployee Referral BonusTuition Assistance ProgramEmployee Assistance Program& MoreEmployment Type Schedule FLSA StatusFull TimeMonday Friday 830am 500pmFLSA Status Non ExemptReports To Clinic ManagerLocation Plymouth MN 15655 37th Ave N Suite 260 Plymouth MN 55446

  • Receives and screens visitors and telephone calls
  • Provides general information in person and on the telephone
  • Verifies patient demographic information including insurance verification prior to the patient visit for all pre scheduled patients
  • Performs data entry of patient demographic information
  • Registers all patients at each visit utilizing established policies for the capture of complete and up to date patient and insurance information
  • Receives and documents patient responsible payments including co payments past balance payments and other patient responsible charges
  • Schedules patients for physician visit
  • Maintains and updates appointment calendars
  • Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure
  • Notifies clinical personnel of patient arrival
  • Processes and delivers departmental mail
  • Tracks down labs on patients and follows up with lab companies when errors occur
  • Coordinates faxes files and office information
  • Processes and maintains medical records in accordance with records protocols
  • Check out each patient via established policies including charge entry for current visit if appropriate scheduling of future appointments facilitation of referrals and other orders
  • Performs other duties as assigned
  • High School Diploma or equivalent GED is required
  • Medical Terminology
  • One 1 year of customer service experience required
  • One 1 year relevant front desk experience within a healthcare environment preferred
  • Ability to interact with personnel of all levels within the organization and work within a multi disciplinary team environment
  • Interpersonal skills customer orientation and an outgoing and pleasant demeanor
  • Prior experience and demonstrated competence with patient or customer information systems
  • Highly effective verbal written and interpersonal communication skills to communicate effectively with all levels hospital staff patients visitors and levels of staff
  • To perform this job successfully an individual must be able to perform each essential duty satisfactorily
  • The requirements listed above are representative of the knowledge skill andor ability required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Experience working in an immunology MS rheumatology infusions or oncology clinic a strong plus
  • Certification in scheduling and registration preferred
  • Medical
  • Dental
  • Life and Vision Insurance
  • Option for HSA w employer contribution
  • Short & long term disability
  • 401K with Match
  • PTO Accrual of 4 weeksyear for FT
  • Wellness Reimbursement Program
  • Employee Referral Bonus
  • Tuition Assistance Program
  • Employee Assistance Program
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