Front Desk Receptionist - Part Time

National Vision•Tukwila, WA

12h•Onsite

About The Position

America's Best is part of National Vision, one of the largest optical retailers in the United States, with over 1,000 stores. The brand combines both eyewear and eye care into one excellent experience at a single low price. National Vision believes everyone deserves to see their best to live their best, making quality eye care and eyewear more affordable and accessible. As the face of the stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner, maintaining organized patient records, and ensuring patient schedules flow smoothly. They provide prompt, courteous service to customers either on the phone or in person, helping operations stay on track.

Requirements

Strong customer service skills required
Strong organizational skills required
High School Diploma or equivalent.

Nice To Haves

Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.

Responsibilities

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.