Front Desk Receptionist

HealthFitness • Sunnyvale, CA

30d • $20 - $24 • Onsite

About The Position

We are seeking a full-time, 30 hpw, front desk receptionist! This position will support the Fitness team in front desk operations, delivering a positive experience and exceptional customer satisfaction for our Walmart Crossman site located in Sunnyvale, CA. Schedule: Monday-Friday, 6 hours shifts/ 30 hours per week, Shifts will vary from 1pm-7pm & 11am - 5pm.

Requirements

• High School Diploma or GED.
• 1 year of verifiable experience in a Customer Service or Hospitality role.
• CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required within 30 days of hire.
• Must be able to stand up to 50% of the time during a shift.
• Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

Responsibilities

• Greet, check-in and assist customers.
• Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.
• Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset.
• Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings.
• Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.
• Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
• Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.
• Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.
• Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses.
• Be able to recognize and respond to Educate participants on policies and procedures.
• Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.
• Opening and/or closing duties.
• Other duties as needed/assigned.

Benefits

• Medical/Dental/Vision plans including HSA, PPO and FSA options
• retirement/401(k) with employer matching program
• fitness and wellness programs incentivized with medical plan discounts
• certification reimbursement program
• tuition reimbursement
• paid new parent leave
• paid Holidays and PTO (starting at 3 weeks for full-time associates)
• volunteer paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees