(C1) Front Desk Receptionist

Playful Pups Retreat•Elizabethtown, PA

1d•$14 - $15•Onsite

About The Position

Playful Pups Retreat in Elizabethtown, PA is looking for a welcoming and energetic Front Desk Receptionist to join our team on a full-time or part-time basis. This role is perfect for someone who enjoys providing excellent customer service while helping pets and their families feel right at home when they visit our resort. Do you enjoy working with animals? Are you confident speaking with clients on the phone and in person? Would you like to work for a company that supports your growth and success? If so, we'd love to connect with you! At Playful Pups Retreat, our goal is to provide the ultimate home away from home for every pet in our care. As a premier pet resort, we're committed to creating a safe, engaging, and nurturing space for our furry guests-whether they're visiting for the day or staying longer. We prioritize enrichment, exercise, and socialization to support each dog's mental and physical well-being, along with confidence building, training, and lots of cuddles. Because every dog is unique, we take the time to learn their individual personalities so we can provide personalized care. Our team consists of positive, dependable professionals who are passionate about animals and knowledgeable about dog behavior. We believe in a supportive, growth-focused workplace and enjoy promoting from within whenever possible. As the first point of contact for our clients, you'll play an important role in creating a positive experience for both pets and pet parents. Whether answering the phone or greeting guests in person, you'll bring warmth, professionalism, and a friendly attitude-think happy Golden Retriever energy! Your organization, attention to detail, and upbeat approach will help keep our front desk running smoothly.

Requirements

Strong customer service and phone skills
Basic computer skills
Clear verbal and written communication
A positive, team-oriented mindset and attention to detail
Basic dog handling ability

Nice To Haves

Experience in a pet boarding or dog daycare setting is a plus, but not required.
Prior customer service experience is also helpful, and we're happy to train the right candidate.
If you enjoy working in a fast-paced environment, staying organized, and interacting with both people and pets, this position may be a great match.

Responsibilities

Greeting clients and explaining our services
Checking pets in and out, gathering accurate information, and completing required paperwork
Escorting dogs to and from lobby areas during drop-off and pick-up
Answering phones in a friendly and professional manner
Communicating clearly with pet parents and our animal care team