Front Desk Receptionist - Full Time

Path Resorts•Laconia, NH

About The Position

The Summit Resort is beautifully nestled in Laconia, New Hampshire—just 15 minutes from Tilton and Belmont, and only moments from the shores of Lake Winnipesaukee. Our upscale resort features four guest buildings, a wide range of indoor and outdoor amenities, and stunning pools both inside and out (yes—employees are welcome to enjoy them too!). Join our dynamic Front Desk team, made up of both seasoned professionals and welcoming new faces, and experience the natural beauty and vibrant energy that make this region so special.

Requirements

High School Diploma or GED equivalent
Minimum of 2 years of customer service experience
Flexible availability, including nights and weekends
Strong attention to detail, accuracy, and follow-through
Ability to work both independently and collaboratively with professionalism and courtesy

Responsibilities

Warmly greet guests and assist them throughout their stay
Manage guest check-ins and check-outs efficiently
Issue room keys and maintain accurate guest records
Post charges and transactions to guest folios
Maintain and reconcile a cash bank with precision
Deliver exceptional guest service and resolve concerns in alignment with company standards
Anticipate guest needs and respond promptly and professionally
Promote and sell lobby merchandise
Answer and direct phone calls courteously and efficiently
Clearly communicate resort amenities, services, and updates to guests and owners
Collaborate effectively with other departments
Ensure all folios are accurate and up to date
Conduct hourly pool checks to ensure safety and cleanliness
Verify owner accounts and financial information
Maintain a clean, sanitary, and welcoming coffee station
Prepare guest welcome packets
Update maintenance boards with room and guest issues
Assist with beer and wine sales at the pool bar
Complete all assigned daily checklist duties

Benefits

Dental & Vision Insurance – Keep your smile bright and your vision sharp
Life Insurance – Peace of mind for you and your loved ones, fully covered by us
401(k) Participation – Invest in your future while enjoying today
Paid Vacation – Because time to recharge matters
Paid Holidays – Celebrate what’s important
Complimentary Access to Resort Amenities – Including fitness center, pools, golf course, and more
Exclusive Employee Discounts – Savings on stays, services, and retail offerings
Timeshare Exchange Opportunities – Available after one year of employment

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