Front Desk Receptionist

Nashville Brain Institute • Nashville, TN

392d • $37,440 - $39,520

About The Position

The Front Desk Receptionist plays a crucial role in providing a welcoming and supportive environment for clients at a leading mental health outpatient clinic. This position involves managing front desk operations, including greeting clients, scheduling appointments, and maintaining patient records, all while ensuring confidentiality and professionalism.

Requirements

• High school diploma or equivalent; associate's degree preferred.
• Proven experience in a similar role, preferably in a healthcare or mental health setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in computer skills, including Microsoft Office suite.
• Ability to maintain composure in stressful situations and demonstrate empathy and understanding towards clients.
• Knowledge of medical terminology and HIPAA regulations.
• Commitment to maintaining confidentiality and upholding ethical standards.

Responsibilities

• Greet and welcome clients and visitors with warmth and professionalism.
• Answer phone calls and direct them to the appropriate department or staff member.
• Schedule appointments and manage provider appointment calendars efficiently.
• Maintain patient records and ensure confidentiality in handling sensitive information.
• Process payments and insurance information accurately.
• Provide administrative support to clinical staff as needed.
• Ensure the reception area is clean, organized, and welcoming at all times.

Benefits

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED