Front Desk Receptionist

Huntington Beach Chiropratic • Huntington Beach, CA

401d • $37,440 - $41,600

About The Position

The Front Desk Receptionist at Huntington Beach Chiropractic is responsible for providing excellent customer service and administrative support in a dynamic team environment. This role involves greeting patients, scheduling appointments, maintaining patient records, and ensuring a smooth operation of the front desk. The position starts part-time during a training period with the potential to transition to full-time, making it ideal for someone looking for a long-term opportunity.

Requirements

• Previous experience in office administration or other related fields.
• Ability to prioritize and multitask.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Strong organizational skills.
• Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus.
• Previous Chiropractic or Medical Office front desk experience preferred.
• Billing experience is a big plus.

Nice To Haves

• Customer service experience of 1 year (preferred).

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments.
• Keeps patient appointments on schedule by notifying the provider of patients' arrivals and reviewing service delivery compared to schedule.
• Comforts patients by anticipating their anxieties and answering their questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information including insurance billing information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Benefits

• Employee discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED