PAINnovations-posted about 1 year ago
$31,554 - $33,634/Yr
Full-time • Entry Level
Fort Worth, TX

The Front Desk Receptionist at PAINnovations serves as the first point of contact for patients and visitors, providing exceptional customer service in a fast-paced medical office environment. This role involves scheduling appointments, processing patient paperwork, and ensuring the smooth operation of the front desk area while maintaining a clean and organized workspace.

  • Exhibit excellent customer service and maintain a positive attitude towards patients.
  • Answer phones and check voicemails hourly.
  • Schedule patient appointments and procedures.
  • Confirm patient appointments for the next clinic day.
  • Process patients' paperwork, ensuring all fields and data are obtained.
  • Copy/scan patient insurance card and driver's license into the database.
  • Work with the billing department on copay notes and surgical quotes.
  • Collect all money due, including deductibles, co-pays, co-insurances, and patient balances.
  • Scan patient information into eClinicals.
  • Interact with patients regarding the collection of funds for both current and past due amounts.
  • Perform daily close-out reporting and balance the cash drawer daily.
  • Maintain cleanliness and presentation of the office lobby.
  • Organize and present the front desk area.
  • Work well independently and as part of a team.
  • Perform all other duties as assigned by the Supervisor.
  • High School Diploma or GED required.
  • One year of experience in a medical office setting is preferred.
  • Experience using an EHR system is highly preferred.
  • Must have excellent communication and customer service skills.
  • Must be computer literate; experience with EMR (Electronic Health Records) is preferred.
  • Ability to work in a fast-paced environment and multi-task effectively.
  • Dependable attendance and time organization are essential functions of this position.
  • Bilingual skills are a plus.
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
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