Front Desk Receptionist/Scheduler/Transcriber

Norman E. Alessi MD Clinic-posted about 1 year ago
$41,600 - $41,600/Yr
Full-time
Ann Arbor, MI
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The Front Desk Receptionist/Scheduler/Transcriber at Alessi Psychiatry and Life Center serves as the first point of contact for patients and external customers, facilitating communication between them and the medical staff. This role involves greeting patients, managing appointments, and ensuring efficient patient flow while maintaining confidentiality and compliance with organizational standards. The position requires flexibility in working hours, including evenings and weekends, and is ideal for individuals pursuing advanced degrees in psychology.

  • Greet all individuals arriving at the office courteously and ensure their needs are met.
  • Obtain necessary patient registration information and verify insurance eligibility.
  • Prepare charts for visits and notify clinical staff of patient arrivals.
  • Accurately complete and collect patient forms, collect payments, and ensure charges are posted to the billing system.
  • Retrieve and file EMR/paper charts and miscellaneous reports.
  • Answer telephone calls in accordance with Alessi Center telephone etiquette guidelines, taking and relaying messages in a timely manner.
  • Schedule and confirm appointments based on office protocols.
  • Monitor, organize, and keep the work area and waiting room neat.
  • Support overdue report management and patient outreach as needed.
  • Perform other duties as assigned.
  • High School Diploma or GED required.
  • 1-2 years of experience in a medical or physician office or customer service environment preferred.
  • Excellent written, verbal, and face-to-face communication skills, including proper phone etiquette.
  • Proficient in patient care procedures and organizational policies related to position responsibilities.
  • Service-oriented and responsive to customer needs.
  • Proficient in operating a standard desktop and Windows-based computer system, including electronic medical records and Microsoft Office applications.
  • Ability to compute mathematical calculations and knowledge of medical terminology.
  • Ability to work collaboratively in a team-oriented environment and display a professional demeanor.
  • Good organizational and time management skills to juggle multiple priorities and time constraints.
  • Ability to exercise sound judgment and problem-solving skills.
  • Experience with electronic medical records systems.
  • Advanced computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
  • Flexible schedule
  • Paid time off
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