Front Desk Receptionist / Registration

Surgery Partners Careers•Houston, TX

10h

About The Position

This Front Desk Receptionist is responsible for supporting daily operations through delivering outstanding customer service to our patients. Contributes to overall positive work environment by treating patients, peers, managers, and providers with professionalism and courtesy. Registering patients quickly and efficiently, preparing charts for the next day of business and collecting patient payments. The front desk is responsible for answering high volume, multi-line phones, updating insurance information and relaying important information to the business office. The ideal candidate will demonstrate accountability, professionalism, flexible, works under stress, sets priorities, responds timely to issues, seeks guidance when needed and is receptive to change experience.

Responsibilities

Greeting patients and guests
Performing check-in procedures, including but not limited to: Confirming/entering patient demographics into practice management system. Assist patients in completing consents, forms, and obtaining identification and insurance cards
Chart preparation for following business day
Multi-line high volume calls: All front desk staff is responsible for managing hunt group calls and voicemails
Collecting all copays and balances due at time of service
Notify all scheduled patients of their financial responsibility prior to their date of service.
Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.
Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner.
Cross train to assist with overflow responsibilities.
Participates in group meetings and/or various committees.
Other duties as assigned.