Front Desk Receptionist / Patient Scheduler

Flourish Research•Murrieta, CA

1d•$20 - $25•Onsite

About The Position

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We are actively hiring a Front Desk Receptionist / Patient Scheduler at the Murrieta site location. This site is part of our Greater Los Angeles oncology research network and was formerly operated as Valkyrie Clinical Trials. We are proud to welcome the Valkyrie team into the Flourish Research network. The Front Desk Receptionist / Patient Scheduler is an essential member of our team. They ensure smooth administrative operations while providing an impeccable patient experience in every interaction. Our receptionist is responsible for creating a welcoming, positive, and supportive environment for patients. They are the gatekeepers, setting the example of what patients can expect during their care journey at Flourish Research!

Requirements

Minimum education requirement of a High School Diploma or an Associate's Degree
High level of integrity and accountability
Ability to maintain a professional and positive attitude
Excellent interpersonal, customer service, quality, and communication skills (written and oral)
Takes initiative, is a team player, and can adapt well to a changing environment
Strong decision-making skills and attention to detail

Nice To Haves

Medical office administrative experience is preferred
Medical assisting experience is a plus

Responsibilities

Support site leadership and members of the research team by working on various projects as requested and assigned
Manage front desk operations including patient check-in, communications, and general administrative support
Answer phones and clinic appointment management, requiring interaction with both internal staff, patients, and vendors
Prepare and maintain patient charts and documentation
Ensure exam rooms are ready and stocked throughout the day
Request and manage medical records requests
Make phone calls to patients for appointment reminders and as needed.
Assist in event planning
Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
Perform occasional local pickups or deliveries as needed
Order and manage site supplies and assist with basic procurement needs
Sorting and delivering mail
Manage invoices and receipts as well as patients’ reimbursement
Schedule maintenance as needed
Other clerical duties as assigned