Front Desk Receptionist / Patient Admin
About The Position
Join Our Team as a Patient Administrative Assistant Monterey Peninsula Surgery Center is looking to add high quality support staff to our team. Are you passionate about providing quality patient care? Do you enjoy working in a fast-paced, positive healthcare setting where patient care is the top priority, and you have the opportunity to learn from the best in their field? If so, we invite you to apply with us as a Patient Administrative Assistant. Position Overview: The Patient Administrative Specialist will be a pivotal member of our team, responsible for managing a range of administrative tasks to support both patients and clinical staff. This role requires exceptional organizational skills, attention to detail, and a commitment to providing superior customer service. You will ensure the efficient operation of our facility, from patient intake to record management.
Requirements
- Minimum of 2 years of progressively patient front desk support experience
- Current BLS certification
- Ability to cover at all 5 Center locations, including Salinas and Capitola as needed
- Demonstrated excellence in customer service, interpersonal, verbal and written communication
- Ability to make decisions, solve problems, and work independently with minimal instructions
- Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
- Strong interpersonal, operational and organizational skills with commitment to accuracy, detail, follow-up and follow-through. Ability to multitask.
- Proficient in MS word, Excel and Outlook
Responsibilities
- Customer Service: Deliver consistently strong customer service to each patient, addressing their needs and concerns with professionalism and empathy.
- Facility Operations: Open and close the facility according to the designated work shift, ensuring all procedures are followed.
- Chart Preparation: Prepare daily patient charts, including estimates, History and Physical documents, surveys, and thank you cards.
- Call Handling: Answer and route incoming calls to the appropriate staff members, ensuring effective communication within the facility.
- Communication: Maintain open communication with nursing staff regarding patient admissions, concerns, cancellations, and pre/postoperative care status with family members or drivers.
- Medical Record Preparation: Gather and organize all necessary documents for medical records prior to surgery, including surgeon orders, History and Physical, labs, EKGs, insurance cards, and demographics.
- Maintain cleanliness in patient waiting areas.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
