Front Desk Receptionist English/Spanish

Pure Relief Chiropractic • Austin, TX

426d • $38,230 - $46,051

About The Position

The Bilingual English/Spanish Front Desk Receptionist plays a crucial role in a chiropractic office, focusing on patient flow and satisfaction. This full-time position requires a friendly and professional demeanor, as well as the ability to manage administrative tasks efficiently while providing excellent customer service. The ideal candidate will be energetic, detail-oriented, and committed to creating a positive environment for both patients and staff.

Requirements

• Bilingual in English and Spanish (native speaker preferred).
• High school diploma or equivalent required; associate degree preferred.
• Prior experience in a medical office or customer service role preferred.
• Proficient in computer skills and familiar with office software.
• Excellent interpersonal skills and the ability to communicate effectively with diverse populations.
• Strong organizational skills and attention to detail.
• Empathetic and compassionate attitude towards patients' needs and concerns.
• Reliable, punctual, and professional demeanor.

Nice To Haves

• ICD-10 / CPT and Medical Terminology knowledge.
• Chiropractic exposure or experience working in a chiropractic office or medical setting.
• Familiarity with EMR/EHR systems.

Responsibilities

• Greet patients and visitors with warmth and professionalism in both English and Spanish.
• Answer phone calls, schedule appointments, and manage the appointment calendar.
• Verify patient information and insurance coverage accurately.
• Assist with patient intake by completing necessary forms and paperwork.
• Collect payments, process transactions, and maintain billing records.
• Coordinate with healthcare providers and support staff to ensure smooth clinic operations.
• Provide language interpretation services for patients as needed.
• Maintain cleanliness and organization of the front desk area and waiting room.
• Adhere to HIPAA regulations and maintain patient confidentiality at all times.
• Handle patient inquiries, concerns, and complaints with empathy and efficiency.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED