Front Desk Receptionist - Dermatology

Cosmetic Physician Partners • Greenwood Village, CO

105d • $18

About The Position

The Front Desk Receptionist is expected to uphold high standards of professionalism and contribute to a safe, welcoming, and patient-centered environment. This role involves maintaining office cleanliness, supporting clinic operations, managing patient appointments, and providing administrative support. The receptionist plays a key role in ensuring a positive patient experience and efficient clinic operations.

Requirements

• Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus.
• Minimum of 2 years of experience in a medical office or medical spa setting.
• Experience managing phone systems and scheduling in a medical office environment.
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in computer systems and typing skills.

Responsibilities

• Contributes to a professional environment by maintaining a positive and welcoming demeanor.
• Opens the office in preparation for patients, ensuring a well prepared, clean, and safe environment.
• Ensures that the office is clean throughout the day by tidying up the lobby, refilling the water jug and tissues when appropriate.
• Closes the office in preparation for the following day by tidying the main lobby, stocking necessary items, and ensuring that sensitive information, electronic devices and currency are securely stored in a locked location.
• Refrains from cell phone use in patient-facing areas.
• Limits personal conversations in patient-facing areas to maintain a professional atmosphere.
• Prepares chart sheets for the following day, documenting necessary updates that need to be made at check-in.
• Checks patients into their appointments on time or enforces late policy and rescheduling protocols.
• Clearly communicates with the Clinical department when a patient has arrived.
• Monitors lobby status to ensure all applicable patients are checked in promptly.
• Ensures that all patients review and initial their facesheet at check-in, making corrections as needed.
• Collects the required demographic and insurance information from the patient for the appropriate appointment, following HIPAA guidelines.
• Communicates with the Clinical department regarding whether a patient is using insurance or paying out-of-pocket for the visit.
• Collects copays and outstanding balances in accordance with office protocols.
• Documents important communications with patients, insurance representatives, primary care offices, etc.
• Documents short-notice cancellations and no-shows and assigns a chart note to the appropriate provider.
• Distributes incoming faxes to the Clinical department when applicable.
• Reviews the completed documents in the Clinical station to scan into patient’s chart when applicable.
• Ensures that all medical record releases/ requests are completed accurately and in a timely manner, following office protocols.
• Checks patients out of their appointments when exiting the lobby, scheduling necessary appointments accurately if applicable.
• Adds patients to the recall list when a follow-up appointment is recommended more than six months out.
• Prioritizes incoming calls and voicemails for the Scheduling Hunt Group in a timely and professional manner.
• Verifies patient demographics, following HIPAA guidelines.
• Obtains missing demographic and insurance information prior to the appointment.
• Ensures an active referral is on file to cover the appropriate date of service, when applicable.
• Schedules patients accurately within the appropriate timeframe.
• Communicates with the clinical department for guidance when a patient’s scheduling requirements/restrictions cannot be accommodated.
• Ensures patients are scheduled in each provider’s designated template.
• Ensures that all providers’ schedules are full at least one week in advance, following office protocols.
• Adds eligible patients to the recall list for each provider as needed.
• Adds patients to the waitlist for each provider as needed.
• Assists with patient rescheduling as needed.
• Conducts confirmation calls for Dr. Rothstein’s unconfirmed appointments two days in advance and documents communications in the Appointment Notes.
• Manages incoming referrals by contacting patients twice in an effort to schedule appointments.
• Identifies whether a patient’s insurance policy is in-network or out-of-network.
• Communicates with patients regarding self-pay protocols and flags self-pay status in the patient’s chart when applicable.
• Identifies the difference between a primary and secondary policy.
• Identifies the difference between Medicare original, Medicare Advantage, and Medicare Supplemental policies.
• Conducts eligibility reports to detect inactive insurance policies and prompts patients to update when appropriate.
• Notifies patients prior to the appointment when a referral is required by insurance to see a specialist.
• Provides information to patients regarding retail, cosmetic services, sales, and promotions.
• Provides brief explanations to patients of medical procedures.
• Educates patients on the importance of sun protection and provides guidance on available in-office sunscreen options.
• Provides additional support assigned by the Front Office Manager.
• Reports to Front Office Manager when instructions or directions are unclear.

Benefits

• Competitive Compensation Package – Offering a pay that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees