Front Desk Receptionist/Customer Service

Carmel Motors • Indianapolis, IN

399d • $31,200 - $35,360

About The Position

The Front Desk Receptionist/Customer Service role at Carmel Motors involves greeting showroom customers, directing them to the appropriate departments, and providing excellent customer service through effective communication. This position is essential for ensuring a welcoming environment and facilitating smooth operations within the dealership.

Requirements

• Excellent communication skills, both verbal and written.
• Ability to multitask and manage time effectively.
• Proficient in using computer systems and data entry.
• Strong customer service skills and a friendly demeanor.

Nice To Haves

• Previous experience in a receptionist or customer service role.
• Familiarity with automotive industry terminology.

Responsibilities

• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly and efficient manner.
• Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.
• Enters data into prospect tracking system and runs prospect reports for managers weekly.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports and other documents.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested.
• Maintains a professional appearance.
• Other tasks as assigned.

Benefits

• 401(k)
• Employee discount
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed