New York Psychotherapy and Counseling Center-posted 4 months ago
$19 - $20/Yr
Full-time • Entry Level
New York, NY
251-500 employees

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling. Responsibilities include greeting and welcoming clients and visitors, checking clients in and out on the electronic health record system, answering phones, taking messages, and transferring calls as needed. The role also involves performing general office duties such as scanning, faxing, and making copies, scheduling appointments for clients, assisting with processing referrals, and providing prescribers with both in-person and virtual support. The receptionist will also assist with daily scheduling outreach, processing prior authorizations, facilitating medical records requests, and maintaining confidentiality in compliance with HIPAA regulations.

  • Greet and welcome clients and visitors directing them appropriately upon arrival
  • Check clients in and out on electronic health record system
  • Answer phones, take messages, and transfer calls as needed
  • Perform general office duties inclusive but not limited to scanning, faxing, and making copies
  • Schedule appointments for clients and conduct outreach as determined by management
  • Assist with processing referrals and intake related scheduling appointments for clients
  • Provide prescribers with both in-person and virtual support
  • Assist prescribers and other staff to ensure efficient scheduling
  • Provide daily scheduling outreach and regularly submit summary reporting data
  • Processing of prior authorizations and obtain the required approval for medications
  • Facilitate Medical Records requests in compliance with state regulatory guidelines
  • Electronically store, accurately record patient information into EMR system
  • Provide support to all interdisciplinary teams, including clinical and medical staff
  • Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
  • Assist with opening and securely closing the clinic when required
  • Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
  • Perform other duties based on operational needs to provide a positive client experience
  • Bilingual; fluent in English and Spanish
  • High School Diploma or equivalent
  • 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
  • Exceptional customer service skills
  • Ability to maintain self-care and cope with mental and emotional stress related to the position
  • Ability to multi-task with attention to detail
  • Works well in a team setting
  • Able to work well in a fast-paced environment
  • Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
  • Working knowledge of MS TEAMS video meeting platform
  • Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
  • Maintains a positive attitude and is friendly, upbeat, and has a great 'can do' personality
  • Passionate about NYPCC’s mission and values
  • We Pay Down Your Student Loans!
  • Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
  • Paid Time Off and Company Paid Holidays
  • Annual Rate Increases
  • 403B Retirement Plan with Company Match!
  • Amazing Workplace Culture
  • NYPCC Health and Wellness Events
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