Front Desk Receptionist - Bilingual Spanish

National Vision • Bakersfield, CA

411d • $34,320 - $42,578

About The Position

The Front Desk Receptionist at America's Best plays a crucial role in providing excellent customer service and ensuring smooth operations at the store. This bilingual position requires greeting customers, managing patient records, scheduling appointments, and maintaining a tidy reception area. The role is essential for creating a welcoming environment and facilitating effective communication between customers and staff.

Requirements

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Must have open availability.

Responsibilities

• Greet and welcome customers in a friendly manner.
• Ensure high quality customer service while following all safety protocols.
• Manage the flow of customers through the store.
• Answer, screen, and forward incoming phone calls according to National Vision protocol.
• Process and understand managed care plans, obtaining necessary documentation from insurance companies.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and prepare files for the next day's appointments.
• Check order status and notify customers of any delays or when orders are in.
• Maintain a tidy and presentable reception area with all necessary materials.
• Receive, sort, and distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Benefits

• Competitive compensation including bonus potential.
• Health and dental insurance.
• 401k retirement savings with company match.
• Flexible spending account.
• Paid personal time off.
• Paid company holidays.
• Parental leave.
• Employee eyewear discount.
• Opportunities for professional growth and long-term career fulfillment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees