Front Desk Receptionist - Bilingual Spanish

National Vision • Long Beach, CA

406d • $35,942 - $42,578

About The Position

The Front Desk Receptionist at America's Best plays a crucial role in providing excellent customer service and ensuring smooth operations at the store. This bilingual position requires greeting customers, managing patient records, and facilitating appointments, all while maintaining a friendly and organized environment. The role is essential for enhancing the customer experience and supporting the overall efficiency of the store's operations.

Requirements

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Greet and welcome customers in a friendly manner as they arrive at the store.
• Ensure high quality customer service while following all safety protocols.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans while obtaining document information from the insurance company as needed.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Check order status and notify customers when orders are in or of any delays.
• Keep the reception area tidy and presentable with all necessary materials.
• Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Benefits

• Competitive compensation including bonus potential.
• Health and dental insurance.
• 401k retirement savings with company match.
• Flexible spending account.
• Paid personal time off.
• Paid company holidays.
• Parental leave.
• Employee eyewear discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees