FRONT DESK PSYCHIATRIC INTAKE RECEPTIONIST
About The Position
he Psychiatric Institute of Washington provides comprehensive behavioral healthcare for children, adolescents, adults, and senior adults suffering from mental health and addictive illnesses. PIW is a 130 bed, short-term, acute care hospital offering inpatient, partial and intensive outpatient hospitalization, as well as specialized treatment programs for chemical dependency. PIW has an excellent reputation as an innovative hospital with caring, dedicated staff, experienced in the delivery of behavioral healthcare. Situated in the safe, historical Tenleytown neighborhood, PIW is one mile from the Tenleytown Metro stop and within walking distance to local cafes and restaurants. The Front Desk Intake Receptionist is responsible for greeting and assisting all patients and visitors, answering the switchboard, following the facility policies when greeting and assisting all patients. Will answer and disseminate all incoming calls on the switchboard in a professional and courteous manner in a timely fashion. If assigned, provide clerical support to the Intake team In addition, the Receptionist assists with various clerical duties as well as utilization of the paging system to announce callers and codes as required. Will document and make notification of all incoming deliveries. Will assist with assessment and registration of patients, collect insurance and patient identification. Will administer and assist with complete appropriate paperwork for new admissions. Will be trained in CPR and De-escalation techniques. Will make 15 minute checks on all awaiting patients and potential intakes.
Requirements
- Education: High school graduate or equivalent required.
- Experience: Two (2) years’ experience on a multi-line telephone switchboard, preferably in an inpatient hospital, mental health facility or detox facility a plus
- care environment and any combination of education, training, or experience in a hospital environment.
- Must be able to use critical thinking ability, have the ability to work well under pressure and in potentially contentious environment with varying populations of mental health patients.
- Additional Requirements: May be required to work occasional overtime and flexible hours.
- Must be a team player with a highly adaptable and flexible demeanor.
Responsibilities
- Greeting and assisting all patients and visitors
- Answering the switchboard
- Following the facility policies when greeting and assisting all patients
- Answer and disseminate all incoming calls on the switchboard in a professional and courteous manner in a timely fashion
- Provide clerical support to the Intake team
- Assists with various clerical duties as well as utilization of the paging system to announce callers and codes as required
- Document and make notification of all incoming deliveries
- Assist with assessment and registration of patients, collect insurance and patient identification
- Administer and assist with complete appropriate paperwork for new admissions
- Will be trained in CPR and De-escalation techniques
- Make 15 minute checks on all awaiting patients and potential intakes
Benefits
- Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- UHS employee discounted stock option plan
- Tuition Reimbursement and Student Loan Repay Program
- Employee Assistant Program (EAP)
- Life Insurance and Disability Insurances
- Flexible Spending Account
- Pre-tax Metro SmartTrip Benefits
- Career development opportunities within UHS and its 300+ Subsidiaries!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
