Front Desk PSR

Vibrant Health KC•Kansas City, KS

15d

About The Position

The Patient Services Representative is responsible for managing inbound and outbound calling, scheduling patient appointments, completing patient check-in and check-out procedures and ensuring smooth patient flow. Answers telephone calls received at the clinic and properly handling in-person and over-the-phone requests from parents and guardians, working closely with clinic medical care teams to ensure professional, responsive and courteous customer service. Performs administrative and clinical support duties as assigned.

Requirements

Two years relevant work experience, preferably in a medical setting
Proficiency in use of personal computers and Microsoft Office Suite (Word & Excel) required.
Develop rapport with patients and their families, community and other health care personnel.
Exhibit a professional and respectful demeanor.
Work successfully independently and within a team, shifting tasks, prioritize tasks, problem-solve daily, and complete work within deadline
Demonstrate excellent customer service, helpfulness, and a positive attitude.
Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity and communicate medical information in plain language.
Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
Exhibit experience and working knowledge of local community resources
Hold current drivers’ license and reliable transportation.
Travel to all parts of the facility and throughout the community.