Front Desk Practice Coordinator - The Heart Center of MetroWest - Framingham

Tufts Medicine•Framingham, MA

21h•$20 - $25•Onsite

About The Position

Under general supervision, this position supports all ambulatory clinic activities and provides administrative support for clinic providers. The Practice Coordinator maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital's revenue cycle process, clinic operations and patient experience.

Requirements

Prior experience working in a clinic or hospital environment preferred.
Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.
Ability to learn and use Tufts network programs required.
Good communications skills, both oral and written.
Excellent interpersonal and organizational skills.
Ability to maintain confidential medical information.

Nice To Haves

Some knowledge of third party billing preferred.
Bilingual skills preferred.

Responsibilities

Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination
Assists with scheduling template creation and changes
Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting
Greets and checks-in patients; verifies patient demographic and insurance information
Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification
Collects copayments
Prepares medical records and documentation for patient visits, including loading of information into the EMR system
Takes an active role in monitoring patient flow and communicating delays to patients and providers
Assists with billing charge entry and reconciliation
Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution
Provides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suite
Participates in performance improvement projects
Performs other similar and related duties as required or directed