Medical Front Desk Receptionist (Sturbridge/Framingham)

The Vascular Care Group•Worcester, MA

4d•Onsite

About The Position

The role of the medical front desk is generally responsible for supporting the administrative activities of the facility. Reception will maintain the organization of the office, support the Office Manager, and ensure the warm and welcoming environment for patients and families. Reception is also expected to provide compassionate and informative service to patients while managing patient communication, filing, and answering telephones. This is a full-time role expected to be in the Sturbridge office Monday through Thursday and in Framingham every other Friday. This role will report to the Office Manager.

Requirements

Minimum of High School diploma, Associates’ or Bachelor’s degree preferred
1+ years of administrative support required, experience in a medical setting preferred
Knowledge with multi-line phone systems
Must be able to maintain a professional demeanor in a fast-paced environment
Excellent communication skills, both verbal and written
Previous experience with Microsoft Office suite preferred
Willing to be available for local and/or regional assignments as needed
Knowledge of HIPAA, Medicare and commercial insurance preferred
Ability to perform multiple tasks in a busy medical setting

Responsibilities

Assist patients and referring providers both in office and on the phone and direct patient concerns or questions to the appropriate party
Verify patient eligibility and insurance prior to appointment
Obtain referrals or insurance authorizations prior to patient appointment
Maintains patient accounts by recording and updating personal and financial information required for proper insurance billing
Maintain organized office filing system and retrieve patient records
Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data
Provide patient with intake and new patient forms
Provide patients with support and guidance as needed
Provide coverage until practice is closed for the day or last patient has left if after closing hours
Managing flow of patient appointments in conjunction with clinical staff
Managing patient expectations during delays
Protects patients' rights by maintaining medical, personal, financial confidentiality
Ensure compliance with all HIPAA regulations
Collect co-pays and co-insurance and past due balances at time of service whenever possible; set up payment plans as needed
Schedule initial and follow-up appointments for physician, clinician and ultrasound labs
Complete ad hoc projects as requested