Front Desk & PBX Clerk

Ameristar Casino Resort Spa Black Hawk•Black Hawk, CO

3h•Onsite

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender). We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Requirements

High school diploma or equivalent required
Must be able to stand/walk 100% of shift.
Ability to sustain a high level of confidentiality and professionalism.
Ability to maintain a high level of energy.
Demonstrate strong leadership and organizational skills.
Ability to communicate written and verbal information effectively.
Ability to provide excellent customer service skills.
Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Nice To Haves

Prior hospitality or related industry experience preferred.
Strong computer skills with proficiency in Microsoft Word, Officer, EXCEL, and LMS preferred.
A strong working knowledge of the Denver metropolitan area/mountain region attractions is beneficial.

Responsibilities

Responsible for the accurate check-in and check-out of each guest.
Ensures that all guest contact is courteous, informative, and thorough.
Ensures that rooms are clean prior to issuing keys.
Responsible for posting charges, settling folios for individuals, groups and due outs communicated through Housekeeping.
Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.
Maintains an operating bank, renders bills and issues change.
Provides reservations for Casino/Hotel guests which includes airline, restaurants, and special events both on and off the property.
Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
Responsible for the control of safe deposit transactions
Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous and efficient manner.
Maintains knowledge of Hotel, Community and Special events to provide guests with superior service.
Authorized to verify pre-approved room comping levels and authorized to change incorrect information.
Performs duties of Bell Persons and telecommunications agents as required.

Benefits

Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
$700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
Discounted Casino bus tickets
Discounted RTD EcoPass
Hot meal served by the Leadership Team once a month
20% discount for Starbucks, Ara Spa, and all food outlets
100% Colorado Gaming License reimbursement after 90 days of employment
Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
Education reimbursement program and Annual Scholarship Program
Career development opportunities
wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment.