Front Desk/Patient Care Coordinator

Shared Practices Group•Boise, ID

1d•$20 - $22

About The Position

Our Story: Join us at Shared Practices Group, where we're revolutionizing dental care and enhancing lives through our innovative implant solutions, particularly the life-changing All-on-4 dental implants. These revolutionary procedures not only improve health but also boost confidence and self-esteem by providing a stable, natural-looking set of teeth. They improve speech, eating comfort, and overall quality of life, promising a transformative experience for our patients?. Your Role in Our Mission: As a Patient Care Coordinator, you're not just answering phones and supporting patients in their journey; you're providing a pathway to confidence and improved quality of life. With your expertise in patient care, particularly in healthcare, you'll be the first connection to patients when they are embarking on their journey with us. You’ll be part of a solution that significantly impacts their daily lives and long-term health. Your role will involve engaging directly with patients, understanding their needs, and ensuring their journey is as seamless as possible. Your Impact: You'll be the comforting voice on the other line, connecting with each patient at a time. With your 3-5 years of consultative Patient Care experience, you'll drive growth, foster patient relationships, and navigate the journey from consultation to life-changing treatment.

Requirements

3-5 years of consultative Patient Care experience

Responsibilities

Answer the incoming calls to the practice and be the first point of contact for each new lead, ensuring the call is robust and connective so the patient feels confident booking with us.
Take incoming calls for existing patients, ensuring their journey is meticulous in completion as they make each step in their treatment.
Follow through with patients who do not accept the same day as their consult.
Complete reporting and patient tracking for the office to show practice performance and follow through for each opportunity that comes through our door.
Develop and nurture lasting relationships, guiding patients from initial inquiry to post-treatment care.
Be the back up for Consults if the office is double-booked, ensuring timeliness and efficiency in the office.
Assist the Smile Consultant with his/her practice management responsibilities, including bill pay, email management, managing patient records and forms, and anything else that helps the office to run smoothly.