Front Desk Patient Coordinator

Pacesetter Health•Newark, OH

6d•Onsite

About The Position

The Patient Coordinator is responsible for managing patient appointments, answering patient inquiries, and ensuring that patients receive the highest level of care. The Patient Coordinator will work closely with healthcare providers to provide optimal service for all of our patient needs.

Requirements

High School Diploma or Equivalent
Be a good listener
Have proper phone etiquette
Maintain confidentiality
Excellent customer service skills
Demonstrates the ability to work in a fast-paced environment
Strong attention to detail
Great personality and dependability
Must approach tasks with a sense of urgency
Must be able to handle multiple tasks at once
Professional appearance and demeanor
Specific vision abilities required by this position include close vision and distant vision.
The noise level in the work environment is usually moderate
The Patient Coordinator is frequently required to stand and walk.
Must occasionally lift and/or move 10 pounds.
Work schedule is Monday through Friday no Weekends
Travel to other locations may be occasionally necessary

Nice To Haves

Experience with ModMed EHR system a plus but not required

Responsibilities

Welcome and greet all patients and visitors whether in person or over the phone
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Be courteous by providing attention to each patient who walks in. Everyone should be greeted with a smile and conduct should always be polite
Register new patients and update established patient demographics, collecting copays, balances, insurance cards, entering information into EHR
Facilitate patient flow by notifying the provider of patients' arrival by checking the patient in to the EHR, notifying the patient of delays and communicating with patients and clinical support staff
Keeps medical office supplies adequately stocked by anticipating inventory needs, notifying the supervisor of such needs and monitoring office equipment
Maintaining a clean and sanitized reception area
Following HIPAA guidelines
Managing faxes and returning voicemails from patients
Sending outbound referrals when asked by the physician
Other tasks assigned to you from management