Front Desk Operator

Pain Care.•Fayetteville, GA

10d•Onsite

About The Position

The Patient Advocate is responsible for performing routine administrative and clinical tasks to support the efficient operation of physicians' and healthcare practitioners' offices. This role involves managing clinic patient flow, coordinating payment collection, and filtering incoming calls. The Patient Advocate also assists patients with intake paperwork, appointment scheduling, and providing a warm, supportive experience from their first interaction through to follow-up care.

Requirements

High School Diploma or GED required; Associate degree preferred.
At least two (2) years of experience working in a medical office or ambulatory clinic setting.
Strong knowledge of healthcare regulations, including HIPAA confidentiality and infection control measures.
Demonstrated ability to provide excellent customer service, build patient relationships, and maintain professionalism under pressure.
Exceptional oral and written communication skills.
Ability to perform manual tasks requiring dexterity, control precision, and steady hand movements.
Strong multitasking skills in a fast-paced environment.
Ability to maintain patient confidentiality and show empathy in patient interactions.
Willingness to travel as needed for job-related responsibilities.

Nice To Haves

Experience in pain management or a related medical field is preferred.

Responsibilities

Greet patients in a warm, friendly, and helpful manner, ensuring a positive patient experience.
Review patient charts to collect co-pays, co-insurance, deductibles, and manage payment plans.
Assist patients in completing necessary intake paperwork and answer any questions regarding the process.
Cancel, reschedule, and confirm patient appointments, ensuring efficient clinic flow.
Schedule follow-up appointments for patients as needed.
Answer inbound calls on behalf of the practice, routing calls to the appropriate staff member and notifying them of the caller’s identity before transferring.
Interview new patients to obtain basic demographics and input their information into the Electronic Medical Record (EMR) system.
Interview patients to gather medical information and measure vital signs, including weight and height.
Provide patients with necessary materials, such as specimen collection cups, and guide them through the collection process.
Perform general office duties such as answering telephones, making follow-up calls to patients, and ensuring smooth administrative operations.
Maintain patient confidentiality by securing medical records and adhering to HIPAA regulations.
Provide superior customer service, demonstrating empathy and professionalism in all interactions.
Perform other duties as assigned by the clinic manager to support the clinic’s goals and patient care objectives.