Front Desk Operations Supervisor

Hyatt Vacation Ownership

9d•Onsite

About The Position

Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit Eligibility will vary by position Site Specific Perks Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs As a Front Desk Ops Supervisor, a typical day will include: Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys. Accommodates guest requests, contacting appropriate staff if necessary. Follows up to ensure requests have been met. Compiles and reviews daily reports/logs/contingency lists. Answers, records, and processes all guest calls, requests, questions, or concerns. Secures valid forms of payment (e.g., credit card, cash) before issuing room keys. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. We're in the business of creating happiness. For our nearly 100,000 Owner families and our many guests, and for our talented, passionate associates. Every day, we do work that has value, and we see it reflected in the smiling faces of the people whose lives we touch. And that makes for a truly fulfilling career. Join a growing, innovative company focused on leading the industry with genuine care - and with enthusiasm for the power of vacations to make life better. You'll enjoy competitive pay and benefits, career development opportunities, rewarding relationships, and a culture that promotes fun, work-life balance, respect, collaboration, and diversity.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Valid Driver's License Required.

Responsibilities

Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys.
Accommodates guest requests, contacting appropriate staff if necessary. Follows up to ensure requests have been met.
Compiles and reviews daily reports/logs/contingency lists.
Answers, records, and processes all guest calls, requests, questions, or concerns.
Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.