Front Desk Operations

alts| Alteration Specialists + LABEL•New York City, NY

2d•$18 - $20•Onsite

About The Position

Alts | Alteration Specialists is looking for a Front Desk Operations Representative Alts is looking for a dynamic professional Front Desk Operations member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time role in New York City, Brooklyn, NY, Long Island, NY, Hoboken, NJ & Greenwich, CT, with competitive pay, full benefits, and opportunities for future growth.

Requirements

You are warm, compassionate, and empathic.
You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator. You’re both a great listener and an effective speaker and writer.
You treat sensitive information with respect and discretion.
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all.
You are able to recognize how your individual role feeds into the larger organization’s objectives.
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience in customer service related roles preferred
Prior responsibilities in the fashion industry, and communications management desired.
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.
This is an entry-level/early career role.

Responsibilities

Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the Alteration Specialists Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Responsible for ordering, tracking and managing office inventory, supplies and purchases
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Quick, warm, and on-brand customer communication across emails, calls and in-person
Thoughtful and authentic recommendations to customers through a deep understanding of their need
Thoughtful interaction with each customer
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
Contribute ideas to company policies to create an even better customer experience
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency