Front Desk Opener

GREATER RENO COMMUNITY ICE SKATING ASSOCIATION•Reno, NV

2d•Onsite

About The Position

The primary responsibility of this position is to operate the service counters in a professional manner Reno Ice. The rink opener is responsible for shifts ranging from ~4:30 AM - 11:00 AM. Personnel in this classification are expected to open the building, and follow documented shift procedures. Their goal is to create an incredibly positive first and last impression for guests of Reno Ice. This position reports to Rink Managers.

Requirements

Ability to apply routine practices, rules/regulations, procedures, or techniques that are relevant to assigned tasks.
Must be able to read, write, and do simple mathematics.
Ability to communicate effectively both orally and in written form with customers, supervisors, and the general public.
Have or be able to obtain CPR/First Aid/AED certification.
Ability to present a neat, clean appearance and good hygiene
Ability to work a flexible schedule including mornings beginning at 4:30 AM.

Nice To Haves

Previous Customer Service experience preferred.

Responsibilities

Open the facility and prepare for the events of the day.
Be familiar with and ensure that facility rules and emergency/safety procedures are followed.
Collect user fees for all admissions to the facility.
Check rental skates out and back in at the end of sessions.
Examine skates for proper and safe condition; maintain rental skates as needed (changing laces and cleaning)
Perform all procedures for Front Desk.
Appropriately welcome and respond to calls, questions, concerns, and feedback from customers regarding the performance of peers or other Reno Ice staff. Direct calls to appropriate personnel as needed.
Assist public and customers, as necessary.
Be knowledgeable about Reno Ice activities and programs.
Distribute general information and forms.
Clean lobby, rest rooms, locker rooms and other areas as needed.
Maintain cash control of the safe and front desk drawer, as well as perform necessary financial reports.
Attend required staff meetings, training, and seminars; maintain required certifications.
Perform other duties as assigned.