Front Desk Office Manager

Jackson Hewitt•Kettering, OH

12d•$28 - $30

About The Position

This is a full-time, seasonal role requiring consistent commitment during the tax season. If you are a highly-motivated self-starter ready to take on a challenging and rewarding role this tax season, please submit your resume and a brief cover letter detailing your relevant experience We pride ourselves on providing accurate, professional, and friendly service to our clients. The upcoming tax season is our busiest and most vital time, and we are looking for an experienced, highly organized leader to be the operational backbone and the welcoming face of our company. This is a high-impact leadership position that is essential to the smooth operation of all four of our office locations. You will be the central communication hub, the primary customer service contact, and the direct leader for our front-office staff. This role requires exceptional organizational skills, a proactive attitude, a commitment to detail, and proven leadership ability.

Requirements

Minimum of 3 years of proven experience in a supervisory, team lead, or coordinator role.
Experience in a high-volume administrative or front desk environment, preferably in a professional office (tax or accounting experience is a plus, but not required).
Exceptional phone etiquette, strong communication, and proven team management skills.
Ability to multitask and manage competing priorities across multiple locations with excellent attention to detail.
A proactive and solutions-oriented approach to problem-solving and customer service.
Must be dependable and punctual to ensure the office is opened and closed on time.

Nice To Haves

Demonstrated hiring and training experience is highly preferred.

Responsibilities

Customer & Communication Management Serve as the main point of contact by answering and directing all incoming phone calls for all four office locations.
Manage all customer service issues with professionalism, empathy, and efficiency, ensuring high client satisfaction.
Operational & Administrative Support Schedule and confirm client appointments accurately using our internal scheduling software.
Open and oversee the close of the office daily, ensuring all procedures are followed for a secure and ready workspace.
Maintain and track the status of tax returns currently being processed, keeping accurate records.
Internal Team Coordination Instruct tax professionals on which tax returns need to be prepared and in what order.
Communicate clearly with preparers regarding outstanding items, notes, and documentation required to complete a return.
Team Leadership & Training Oversee and manage the daily work and performance of the two other Office Coordinators.
Be actively involved in the hiring and training of new front-office staff for all locations.
Serve as the escalation point for complex client issues and internal administrative conflicts.
Develop and implement consistent front-office best practices and training materials across all four locations.