Office Assitant

Legacy Oaks of Sacramento Assisted Living and Memory Care•Antioch, CA

2d•Onsite

About The Position

We are seeking a compassionate, organized, and detail-oriented Front Desk Office Assistant with experience in hospice intake and scheduling. This role serves as the first point of contact for patients, families, and referral sources, while also supporting intake coordination and staff scheduling to ensure seamless patient care delivery.

Requirements

High school diploma or equivalent required; additional administrative or healthcare training preferred
Minimum 1–2 years of experience in a healthcare setting, preferably hospice or home health
Experience with hospice intake and/or patient admissions strongly preferred
Proven scheduling experience in a clinical or service-based environment
Proficiency with EMR systems and Microsoft Office (Word, Excel, Outlook)
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Compassionate and patient-centered approach
Ability to work in a fast-paced, emotionally sensitive environment
Attention to detail and problem-solving skills
Ability to maintain confidentiality and comply with HIPAA regulations

Nice To Haves

Experience with hospice EMR systems (e.g., HospiceMD)
Knowledge of hospice regulations and processes

Responsibilities

Greet and assist visitors, patients, and families in a professional and empathetic manner
Answer and direct incoming phone calls, taking accurate messages as needed
Manage front office operations including mail, supplies, and general administrative tasks
Maintain a clean, organized, and welcoming reception area
Process new patient referrals and coordinate admissions in a timely manner
Verify patient information, insurance, and eligibility
Communicate with referral sources, hospitals, and physicians
Ensure all required documentation is complete and compliant with regulations
Enter and maintain accurate data in EMR systems
Coordinate and manage schedules for clinical staff (nurses, aides, social workers, etc.)
Adjust schedules based on patient needs, staff availability, and urgent situations
Communicate schedule changes effectively to team members
Maintain daily, weekly, and on-call schedules