Front Desk Night Audit

Catalina Island Company • Avalon, CA

5d • $20 - $22 • Onsite

About The Position

The Hotel Front Desk Night Auditor is responsible for providing exceptional guest service during overnight hours while accurately completing daily financial audit procedures. This role combines operations, guest assistance, and night audit account functions to ensure a smooth transition between business days and a safe, welcoming environment for guests.

Requirements

• Must be at least 18 years old.
• Previous hospitality experience required; front desk or night audit experience strongly preferred.
• Strong customer service skills with a friendly, professional, and calm demeanor.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work independently during overnight hours.
• Strong organizational skills and attention to detail, especially with financial and audit responsibilities.
• Ability to read, analyze, and interpret business documents and reports.
• Intermediate computer skills and ability to navigate multiple systems; familiarity with Opera Cloud PMS is a plus.
• Flexibility to work overnight shifts, weekends, and holidays.
• Valid driver’s license with a clean driving record (if required for property-related transportation or golf cart operation).
• California Food Handler Certificate upon hire.
• RBS (Responsible Beverage Service) Certificate upon hire.
• Commitment to delivering exceptional guest service and maintaining hotel safety and financial integrity.

Responsibilities

• Front Desk Services: Welcome guests with warmth and professionalism upon arrival, including overnight arrivals and walk-ins. Check guests in and out efficiently, ensuring accuracy in reservations, payment processing, and room assignments. Provide information regarding hotel amenities, dining options, property details, and local attractions. Handle guest inquiries, requests, and complaints promptly, courteously, and with sound judgment. Ensure the Front Desk area remains secure at all times; the desk must not be left unlocked or unattended during the shift. Act as Manager on Duty during overnight hours when the Front Office Manager or leadership team is off-duty.
• Guest Services: Offer personalized recommendations and assistance regarding dining, activities, transportation, and local experiences. Arrange restaurant reservations, transportation, tours, and other guest requests as needed. Handle special guest requests including celebrations, special occasions, or amenities. Anticipate guest needs and take initiative to exceed expectations, especially during overnight hours when resources may be limited.
• Night Audit Duties: Perform nightly audit procedures, including turning over the operating day in the Opera Cloud PMS system. Review late check-outs not processed during the day and identify no-shows; determine proper status and take appropriate action. Balance and verify daily financial activity, including guest folios, ledger balances, and credit card transactions. Ensure proper batching and settlement of all credit card transactions, maintaining strict financial accountability. Generate, review, and save required audit and financial reports to designated computer files. Prepare systems and records for the new hotel operating day.
• Security & Overnight Property Oversight: Conduct hourly security rounds of all assigned properties, including guest corridors, public areas, grounds, gates, linen rooms, and maintenance areas. Ensure all restricted areas are secured and locked; identify and report any safety, maintenance, or security concerns immediately. Monitor for disturbances such as loud guests, excessive noise, unattended doors, or safety hazards and respond appropriately. At Atwater: check fire escapes and roof areas to ensure they are clear and secure. AT Pavilion: check courtyard, kitchen, and laundry areas to ensure they are secure. At Mt. Ada: perform hourly security checks and assist with overnight property oversight as assigned. Collect beach towels and linens during overnight hours and prepare them for scheduled laundry pick-up.
• Morning Setup Responsibilities: Prepare and set up morning coffee service prior to guest services arrival. At Pavilion: assist with setting up the continental breakfast area, including coffee, supplies, and food items. At Atwater: ensure morning coffee service is prepared and ready for guest use. Maintain cleanliness and organization in breakfast, lobby, kitchen, and public guest areas during overnight hours.
• Administrative Tasks: Maintain accurate records of guest interactions, requests, incidents, and overnight activities. Complete nightly logs and communication for the Front Office and management teams. Assist with additional administrative or operational duties as assigned by management.

Benefits

• The Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate. Employees are responsible for paying a portion of the housing cost, typically deducted through payroll. Accommodation generally includes shared bedrooms, shared bathrooms and a community kitchen. Housing is subject to availability and cost will vary based on location.
• Employee discounts and perks – restaurant, hotels and activities.
• Beautiful island views and a summer of adventure!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees