CHS Front Desk Night Agent
About The Position
Responsible for providing exceptional guest service to all resort guests. Handles registration, assigning rooms, check out, and close of day functions including posting room and tax charges reconciling and running required reports. Duties include but are not limited to: Upholds the resort commitment to exceptional guest service. Is familiar with and can perform all the duties and responsibilities of the reservation agent and front office receptionist. Completes guest transactions by processing payments in cash or credit card. Demonstrates working relationship and communication skills conducive to a professional and friendly work environment with all departments. Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
Requirements
- High School Diploma or GED Certificate required.
- Must have experience as a Front Desk Reception and/or Night Auditor in the Hospitality Industry required.
- Excellent organizational, verbal, interpersonal, and guest relations skills.
- Must be able to work the late (graveyard) shift.
- Intermediate computer skills in Microsoft Word, Excel and Outlook.
- Able to read and comprehend written instructions.
- Strong clerical and administrative experience.
- Ability to handle multiple priorities and tasks at once.
- 21 years of age or older.
Nice To Haves
- Experience with Opera preferred.
Responsibilities
- Upholds the resort commitment to exceptional guest service.
- Is familiar with and can perform all the duties and responsibilities of the reservation agent and front office receptionist.
- Completes guest transactions by processing payments in cash or credit card.
- Demonstrates working relationship and communication skills conducive to a professional and friendly work environment with all departments.
- Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
Benefits
- Comprehensive medical, dental, vision, and Rx coverage
- Generous Paid Time Off to recharge and enjoy life
- 401k with up to a 3.5% employer match to secure your future
- 20¢ per gallon fuel discounts to keep you moving
- Direct Pay (Payday Advance)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
