Front Desk Monitor

Volunteers of American Greater New York • The Bronx, NY

8d

About The Position

The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access. Webster House is a single room occupancy residence (SRO) providing permanent, supportive housing to formerly homeless single adults, many living with mental illness or HIV/AIDS. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/permanent-supportive-housing Location: Bronx, NY 10456

Requirements

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.
• Certifications that are required within 90 days of hire – VOA will cover the cost: Coordinator of Fire Safety & Alarms (F80).

Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees