Front Desk Monitor
About The Position
Primarily responsible for answering the phone lines, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face. Position Responsibilities: Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors. Partners with Administrative Support team and the On-site Community Director and Lifestyle Coordinator to effectively manage the front reception area and inbound calls as well as assist with various administrative projects. Filters inbound calls to determine appropriate direction. Greets all visitors/homeowners and determines their immediate needs. Monitors pickups/deliveries. Assisting with events. Registers residents for events. Gives tours of Amenity Building. Light cleaning as needed: Wipe tables, spot mop, sweep, etc. Performs other related duties as directed.
Requirements
- Excellent customer service and communication skills
- Ability to offer support to administrative support staff with ever-changing needs
- Ability to elicit information from callers and visitors in a professional and efficient manner
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
- Exceptional organization and tracking skills
- Ability to function efficiently in a high volume, fast-paced environment
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet, POS and e-mail systems
- Ability to interact and work positively and effectively with staff at all levels
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff
- Ability to work collaboratively and cooperatively within the department as well as with other departments
Responsibilities
- Answering phone lines
- Managing the front entrance
- Maintaining the reception desk
- Greeting visitors and homeowners via phone and face-to-face
- Providing direct receptionist support to all on-site property needs
- Filtering inbound calls
- Monitoring pickups/deliveries
- Assisting with events
- Registering residents for events
- Giving tours of Amenity Building
- Light cleaning as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
