PT Front Desk Member Services Staff - East

YMCA of Dane County•Madison, WI

About The Position

Front Desk Staff - East YMCA PART TIME! Evenings and Weekends! FREE YMCA FAMILY MEMBERSHIP! Are you passionate about making a lasting impact on your community? We are currently looking for high-energy individuals with a passion for helping others to join our team! Our Front Desk Staff are responsible for creating a positive member experience by providing a superior level of customer service to current and prospective members and guests. This position establishes a positive work environment, supervises a dedicated membership team, and greets and interacts with guests in a friendly and professional manner. WHY the Y? Excellent Benefits! AMAZING retirement plan with unprecedented company contribution Growth opportunities! FREE YMCA Membership !

Requirements

Motivated to maintain an excellent customer service reputation
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization, and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred) but WILL TRAIN

Responsibilities

Greet members, prospective members, and guests, providing exceptional customer service.
Answer phones in a friendly manner and assist callers with a variety of questions.
New member sign-up.
Respond to member questions and concerns in a timely and professional manner