Front Desk Member Experience Coordinator

Laredo • Laredo, TX

1d • $10 - $14 • Onsite

About The Position

D1 Training is an athletic-based training facility that delivers high-energy workouts and a world-class experience for youth athletes ages 7 and up as well as adults, and families. We’re building a strong team that reflects professionalism, excellence, and D1 Character and Mindset. The Member Experience Coordinator is the heartbeat of our facility. This person creates an exceptional first impression, supports membership sales, answers inbound/outbound calls, manages member check-ins, maintains front desk operations, and ensures every athlete and parent feels welcomed, supported, and valued.

Requirements

• Outgoing and comfortable talking to people
• Strong communication skills (in-person and phone) english and spanish
• Organized, dependable, and detail-oriented
• Ability to multitask in a busy athletic environment
• Positive attitude with a customer-first mindset
• Passion for fitness, sports, or helping people succeed

Nice To Haves

• Sales or service experience is a plus

Responsibilities

• Greet members and guests with professionalism and high energy
• Answer phone calls, schedule appointments, and respond to inquiries
• Process memberships, retail sales, and check-ins
• Support sales by guiding prospects through membership options
• Keep the front desk and lobby organized, clean, and efficient
• Communicate daily with coaches and the General Manager
• Provide exceptional service to athletes, parents, and adult members
• Handle light administrative tasks and follow-up communication
• Maintain D1’s culture, hospitality standards, and member experience excellence

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees