Front Desk Member Concierge

Portal Innovations LLC • Chicago, IL

18d • $40 - $55 • Onsite

About The Position

We are looking for a warm, dynamic, customer service driven Front Desk Member Concierge to be the face of our Fulton Lab location in Chicago. You will set the tone for every member and guest interaction, ensuring an atmosphere of hospitality from the moment someone walks through our doors. This is a high-visibility role where exceptional people skills, and an unwavering commitment to the member experience journey is a must. Experience in hospitality, customer facing roles, front desk management, office operations and support, and events are a plus!

This is a FULL-TIME role. This role offers a dependable, ON-SITE routine from Monday through Friday. While we primarily stick to our standard business hours, our team does need to have flexibility and occasionally extends the day to meet the evolving needs of our growing business.

Who Is Portal Innovations:

Portal Innovations is a biotech venture development engine, focused on early-stage life science enterprises. We help exceptional life sciences innovators build their companies where they live and beyond. Launched in 2020, we surround these entrepreneurs with the resources and network they need for seed capital, state-of-the-art lab space, a community-based ecosystem, and access to experts in their fields and prospective investors and partners.

Requirements

• Demonstrated relevant experience in customer service, hospitality, and/or front desk support
• Strong communication and organizational skills
• Basic computer skills including Microsoft Office and Google Suite
• Must be able to lift up to 10 -15 lbs and be able to stand and/or sit for multiple hours at a time
• Minimum of one (1) year of experience

Nice To Haves

• Familiarity with a hospitality first mind set and a knack for customer/member relations
• Desire to work in a dynamic, fast-paced startup environment, wear multiple hats
• Display a professional can-do attitude and ability to adapt to a dynamic work environment

Responsibilities

• Greet and welcome all members, and guests with warmth, professionalism, and a genuine spirit of hospitality
• Oversee daily front desk operations and coverage including visitor check-in, mail sorting, meeting room reservations, and deliveries.
• Route member inquiries, concerns, and complaints with professionalism and a sense of urgency to the right parties.
• Manage the reception area and common spaces, ensuring they are consistently organized, welcoming, and well-stocked
• Maintain the snack and beverage inventory, ensuring snack stations, beverage areas, and communal kitchens are consistently stocked and presentable
• Support meeting room and conference space bookings in our booking system, ensuring rooms are set up, equipped, and ready ahead of each reservation

Benefits

• Excellent Medical, Dental and Vision
• Life and Disability Benefits
• Flexible PTO Policy
• Generous Parental Leave
• 401K Program
• In Office Perk: Unlimited Coffee and Snacks to keep you going throughout the day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees