Front Desk Manager

Makeready LLC•Nashville, TN

About The Position

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requirements

Prior experience working at the front desk of a hotel highly preferred
Professional, approachable and courteous personality
Organized and detailed
Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
Prior experience with PMS systems. (Opera, Alice, Birchstreet, etc) highly preferred
Must be able to lift objects weighing up to 50 pounds

Responsibilities

Manage front desk needs including guest check ins/outs, reservations and all other inquiries
Resolve guest inquiries and/or concerns quickly, efficiently and courteously
Supervisor front desk staff
Select, onboard, train and cross train all front office team members
Make sure that the front desk area is clean, tidy and well maintained
Coordinate with other departments as needed (housekeeping, operations, etc.)
Supervise and work closely with bell staff
Respond to guest surveys
Maintain accurate records and reports
Arrange for guest transportation, as needed
Ensure front office revenues are in line with the budget.
Maintain Scheduling
Oversees Front Office Inventory
Maintain open interdepartmental communication
Adhere to Makeready's Guiding Principles
Additional duties and assignments as assigned