Front Desk Manager

Makeready LLCNashville, TN
8h

About The Position

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requirements

  • Prior experience working at the front desk of a hotel highly preferred
  • Professional, approachable and courteous personality
  • Organized and detailed
  • Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
  • Prior experience with PMS systems. (Opera, Alice, Birchstreet, etc) highly preferred
  • Must be able to lift objects weighing up to 50 pounds

Responsibilities

  • Manage front desk needs including guest check ins/outs, reservations and all other inquiries
  • Resolve guest inquiries and/or concerns quickly, efficiently and courteously
  • Supervisor front desk staff
  • Select, onboard, train and cross train all front office team members
  • Make sure that the front desk area is clean, tidy and well maintained
  • Coordinate with other departments as needed (housekeeping, operations, etc.)
  • Supervise and work closely with bell staff
  • Respond to guest surveys
  • Maintain accurate records and reports
  • Arrange for guest transportation, as needed
  • Ensure front office revenues are in line with the budget.
  • Maintain Scheduling
  • Oversees Front Office Inventory
  • Maintain open interdepartmental communication
  • Adhere to Makeready's Guiding Principles
  • Additional duties and assignments as assigned

Benefits

  • accommodating PTO/PTO exchange
  • medical/dental/vision benefits
  • maternity/paternity leave
  • pet insurance
  • company-matched dependent care & 401k
  • student loan repayment program
  • wide range of additional ancillary benefits
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