ICONA Avalon- Front Desk Manager

ICONA RESORTS 1•Avalon, NJ

6d•Onsite

About The Position

The Front Desk Manager is responsible for managing the Front Desk staff in training, company culture and applicable software systems to enhance efficiency. Ensure our guests are provided with professional and friendly service.

Requirements

Associate degree required.
Prior experience as Front Desk Manager.
Knowledge of Microsoft Office 365.

Nice To Haves

RoomKey experience preferred.

Responsibilities

Manage and train the front desk staff.
Greets and welcomes guests.
Assigns rooms and keys.
Answers the phone, books reservations, assists in concierge process, comes up with new solutions to improve front desk process.
Sets weekly sales goals for front desk.
Operates all aspects of front desk computer systems, including software maintenance, report generation and analysis, and simple configuration changes.
Maintains master key control.
Verifies that accurate room status information is maintained and properly communicated.
Anticipate and resolve guest complaints quickly, efficiently, and courteously.
Prepares hotel for group blocks and relays information to team members.
Checks cashiers and credit reports.
Run daily audits and make deposits ready for drops.
Ensure lodging and delivery of all message’s packages, and mail in a timely matter.
Make sure pantry is stocked and looking neat daily.
Keep front office stocked and order supplies when needed.
Keep front desk and lobby area clean and spotless.
Wears the proper uniform; requires all front desk members to wear the proper uniform.
All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
Performs other duties as directed.
Weekly attendance to Aloha Culture Meeting.