ICONA Windrift - Front Desk Agent
ICONA RESORTS 1•Avalon, NJ
2d•Onsite
About The Position
The Front Desk Agent is responsible for welcoming guests, checking guests in/out and making guests feel comfortable in their environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations. Performs other duties as directed. Weekly attendance to Aloha Culture Meeting.
Responsibilities
- Greets and welcomes guests.
- Assigns rooms and keys.
- Answer the phone in a pleasant manner.
- Makes reservations.
- Collects and distributes messages for guests.
- Prepares bills and collects payment for visits.
- Coordinates with various departments to ensure rooms are ready for check-in.
- Answers inquiries regarding hotel area and services.
- Provide luggage service when needed.
- Provide suggestions of places to visit, eat and shop.
- Arranges transportation.
- Maintains hotel records.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
