Front Desk Manager - Glacier National Park

Xanterra Parks & Resorts•Columbia Falls, MT

55d•Onsite

About The Position

Live. Work. Explore. as a part of our Lodging team in Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We're hiring Front Desk Managers to Live. Work. Explore. this summer! Job Summary:Oversees Guest Services operations, including Front Desk and Bell staff, while managing all tasks performed by front office personnel. The Details:Position Type: SeasonalSeason Dates: late-April through September 2026 (exact dates vary by location)Pay: TBDSchedule: Typical schedule is 45-50 hours, 5 days per week (may include weekends, evenings, and holidays) Why Glacier National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are an authorized concessionaire in Glacier, and proud stewards of the park. Life in Glacier: Free employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style) Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth) Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world The adventure of a lifetime! Benefits: Employee Assistance Program Wellness Program Learning and Development Program Perks: Free Glacier National Park pass Free Red Bus Tours (if available) Retail, Lodging and Travel Discounts Planned employee trips and activities $350 Referral Bonus Program

Requirements

Possess background in hospitality or sales management. At least one year previous front desk experience preferred.
Some experience in a management/supervisory role.
Exhibits excellent leaderships skills, ability to supervise, and train the staff members.
Ability to perform all tasks required of the housekeeping team on property.
Must be flexible and adaptable to different changes and have good decision making skills.
Must be proficient with computers, including Microsoft Office. Ability to quickly learn Opera, property management software (PMS).
Must be organized, goal oriented, have strong interpersonal communication skills, and be able to handle high-pressure situations.
Ability to lift and carry up to 15 pounds.
Stand for up to 8 hours per shift.
Requires bending, stretching and reaching throughout a shift.
Working safely with required chemicals.

Responsibilities

Oversees Guest Services operations, including Front Desk and Bell staff.
Manage all tasks performed by front office personnel including labor and scheduling.
Reports to Lodging Leadership team in scheduling, staffing and budgetary areas.
Assists with check-in, check-out, responds to guest requests and complaints.
Maintain and train staff of detailed knowledge about the hotel's services and hours of operations.
Responsible for daily guest room blocking and guest requests.
Follow Company and departmental environmental practices, safety practices, and policies and procedures
Other duties as assigned.