Front Desk Manager
About The Position
This hotel is owned and operated by an independent franchisee, MCR Investors . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.
Requirements
- High school diploma or equivalent
- Previous Front Office management experience is required
- Excellent verbal and written English communication skills, second language helpful
- Ability to access, retrieve, and leverage information from the hotel PMS system
- Ability to multitask and prioritize
- Excellent problem solving and creative thinking skills
- Ability to maintain the confidentiality of information
- Strong leadership and communication skills
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach
- Strong computer skills
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
- Effective listening skills to understand and clarify concerns from team members and guests
Nice To Haves
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
