Front Desk Manager-The Hotel Richardson, Buffalo NY

Hotel Equities•Buffalo, NY

40d•$61,000•Onsite

About The Position

If you thrive on creating memorable guest experiences, leading dynamic teams, and turning everyday moments into something special, we’d love to meet you. The Richardson Hotel in Buffalo, NY is seeking a Front Office Manager who brings both operational excellence and genuine hospitality to every shift. Why this role matters: As the face of The Richardson Hotel, the Front Office sets the tone for every guest interaction. You’ll lead a team that ensures each arrival feels like a warm welcome home and every departure ends with a smile. This is your chance to elevate service standards, inspire your team, and make a lasting impact on our guest experience.

Requirements

Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
Strong leadership skills with a hands-on, service-first approach.
Excellent communication, organization, and problem-solving abilities.
Tech-savvy with hotel systems (experience with Opera Cloud is a plus).
A passion for hospitality and team development.

Responsibilities

Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day.
Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
Partner with Housekeeping, Sales, and other departments to create a seamless guest journey.
Manage scheduling, payroll, and front office financials with attention to accuracy and efficiency.
Resolve guest concerns with professionalism, empathy, and creativity.