Front Desk Manager

Ridgecrest Conference Center • Black Mountain, NC

14d

About The Position

Our Front Desk Manager provides leadership to the front desk team by fostering a culture of excellence, coaching team members for growth, and ensuring exceptional guest registration and service experiences throughout their stay. In this role, the Front Desk Manager embodies Ridgecrest's core values, operating with both integrity and compassion toward our team members and guests, “Impacting Lives for God’s Glory through Purposeful Hospitality!”

Requirements

• Personal affirmation of Ridgecrest’s Statement of Faith.
• Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to handle confidential information with discretion.
• Strong organizational and time-management skills.
• Minimum 2 years of hands-on experience using Property Management Systems and Microsoft Suite products.

Nice To Haves

• Bachelor’s degree in Hotel Management or Hospitality; or a minimum of 5 years of hospitality industry experience.
• Minimum 3 years of supervisory or management experience.
• At least 3 years of customer service experience.

Responsibilities

• Recruit, train, and manage staff to ensure high performance and continuous improvement.
• Oversee and enhance operational systems and processes for guest registration.
• Manage billing processes and ensure timely collection of payments.
• Develop staff schedules to optimize guest service.
• Resolve guest concerns promptly, professionally, and with a heart of purposeful hospitality.
• Collaborate with other departments to support projects and initiatives.
• Maintain accurate front desk inventory and manage procurement of supplies and materials in accordance with the annual budget.
• Perform other duties as assigned by the Rooms Director.
• Consistently exemplify Ridgecrest’s Core Values: Serve One Cultivate Relationships Create Purposeful Experiences Make It Better

What This Job Offers

• Job Type: Full-time
• Career Level: Manager